Tina, Carlos boss said …
The most important customer is always the one in front of you and not the one who might come along in future.
What means service … ?
David: Tina, Carlos Chef said, he has gone to a restaurant with a friend lately and they only got offered a table in the corner, though the nicest tables were still available.
Tina: Then he clearly did not reserve, or he is not known in the restaurant.
David: Carlos also said, he did not reserve, but he expected a better service though. Tina, what exactly is service about?
Tina: Service is about serving a customer, making the customer feeling good, taking care of your clients to assure they are comfortable and their needs are satisfied.
David: ….so, if Carlos Chef did not feel comfortable there, the restaurant’s workers did not assure his well-being? Aren’t all clients equally important?
Tina: Well, generally they are, but it happens that some service providers think there are still ‚better‘ customers coming along……..
David: … someone with more money or who seems tob e more important……. I thought the most important customer is always the one in front of me and not the one who might come along in future…
If you feel like David and Tina and you cannot get rid of the feeling of being not the most important customer for your service provider – please talk with us. For our team, service is a commitment, because we can only succeed by understanding your needs. As good consultants and service providers we will do our best for a satisfying service.Zurück